Privacy Policy

Welcome to TownGuru.This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, app, and related services (collectively, the “Services”). By using the Services, you agree to this Policy.

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Information We Collect

Account Data: name, email, phone number, profile photo.
Location Data: approximate or precise location (with your permission) to match you with nearby services.
Service Data: bookings, preferences, reviews, chat/messages.
Payment Data: billing info processed by our payment partners (we do not store full card details).
Device/Log Data: IP address, device identifiers, app version, crash logs, cookies.
Documents (optional): KYC/ID for provider verification.

How We Use Your Information

Provide, operate, and improve the Services.
Create and manage your account and bookings.
Show relevant providers/customers near you.
Process payments and prevent fraud.
Send service updates, confirmations, and support messages.
Comply with legal obligations and enforce our terms.

Legal Bases (If Applicable)

Consent: e.g., precise location access, marketing emails.
Contract: to provide the Services you request.
Legitimate Interests: security, fraud prevention, product improvement.
Legal Obligation: maintain records where required by law.

Cookies & Similar Technologies

We use cookies, SDKs, and similar technologies for authentication, preferences, analytics, and fraud prevention. You can control cookies via your browser/device settings; some features may not work without them.

Sharing Your Information

With Service Partners: payment gateways, SMS/email providers, analytics, cloud hosting.
With Providers/Customers: share necessary booking details (e.g., name, location area, service time).
For Legal Reasons: to comply with law, enforce terms, or protect rights/safety.
Business Transfers: merger, acquisition, or asset sale.

Data Security

We implement appropriate security measures to protect your information from unauthorized access or disclosure.

Changes to this Policy

We may update this Privacy Policy from time to time. We encourage you to review it periodically.